Due to the nature and speed of Yves Rocher's fulfillment process, we are unable to change the details of your order (products or quantities) once your order has been placed and payment has been processed.

After successful payment, the order will usually take 1-3 working days to process and arrange shipment, depending on stock availability.
Under normal circumstances, orders are dispatched within 2-4 working days after being sent. Orders to remote areas of Hong Kong will take an additional 3 to 4 working days to be delivered.

*No delivery service on Sundays and public holidays.

Please email to order@yves-rocher.hk immediately.

We will reply as soon as possible during working days (Monday to Friday 10:00-7:00pm)

Please log in to your account to check the status of your order. If you do not have an account, please see the Track Your Order link here.

We are truly sorry to hear this news. Please contact our customer support and we will make sure the new product is sent to you promptly.

We are truly sorry to hear this news. Please contact our customer support via email - order@yvesrocher.hk and we will ensure that the correct product is sent to you in a timely manner.

Once the order is confirmed, no refund or return service will be provided unless the product is damaged.

We will send your order via SF Express.
To check the delivery status, please go to the following website and enter the delivery number.
If you have any inquiries or questions about your order, please email our customer service at order@yves-rocher.hk

Free general delivery for purchases over HK$400 (excluding gift certificates). Otherwise, a delivery fee of HK$30 will be charged for each order to Hong Kong and HK$40 for each order to Macau.

The current delivery range of the products on our website includes general residential and commercial buildings within the Hong Kong Special Administrative Region and the Macau Special Administrative Region.​

* Delivery service is not available in the following areas: Sha Tau Kok, Ta Kwu Ling, Man Kam To, Mai Po, Lok Ma Chau, restricted areas, Lo Wu, Po Toi Island, Tung Lung Chau, Tap Mun, Kat O, Tung Ping Chau, Mui Wo, Lamma Island, Ping Chau.​

Our prices are subject to change based on market and seasonal marketing promotions. In this case, the difference in your payment will not be refunded.

Since 1989, Yves Rocher has stopped animal testing and uses alternative methods to ensure the quality of our products. Generally speaking, the brand avoids using any ingredients of animal origin, the only exception being beeswax.

We are committed to offering a wide selection of vegan products, and the majority of our products are indeed vegan. However, some of our products do contain beeswax (a secretion from honey bees) and therefore are not vegan.

When you go through the description on the online product card, you will find a complete list of the ingredients that make up the product.

Yves Rocher stores and online stores both have VIP membership programs. However, the membership systems of online stores and stores are currently operated separately and points cannot be used interchangeably. Please ask store staff for details

The online store VIP membership plan enjoys the following benefits:

- You can accumulate points by shopping and completing designated tasks, and redeem them for cash coupons or gifts.

- Latest products and discount information

- Exclusive or pre-sale selected products

You can register for free directly from here.

• After completing the task in the designated layout, the system will automatically earn points.
• Members must log in before checkout to earn points when shopping on the website. You will not be able to earn points if you check out as a guest.
• You can earn 1 point for every HK$1 spent. The points of the order will be added to the system after the order is completed. In the event of a refund, any points earned in respect of the returned product will be deducted from the customer's account.

You can check it out here .

• Points for 2024 and 2025 will expire on December 31, 2025 (11:59 p.m.). Please redeem the selected gifts on or before the points expiration date. Expired points will be automatically forfeited and will not be compensated.

Yves Rocher reserves the right to change, terminate or suspend the Yves Rocher official website membership program, or change the details of the program at any time, including the points earning plan and redemption rewards without prior notice or any compensation. In case of any dispute, Yves Rocher reserves the right to make the final decision.