Thank you for participating in Yves Rocher's "Try Before You Buy" campaign! To protect your rights, please carefully read the following terms and conditions:

1. Activity Description

"Try Before You Buy" is a limited-time trial campaign by Yves Rocher for selected products, allowing customers to try products before deciding to purchase (payment will only be charged after the trial period). If you are not satisfied, you may apply for a return and refund within the trial period.
This campaign only applies to designated products purchased during the campaign period. Each account can try each product once, and only one product can be selected per order (HK$30 shipping fee is borne by the customer and is non-refundable).
Only credit card payments are accepted, and the payment will be charged after the trial period.

2. Trial Period

Product trial period: 3 days (counting starts from the 4th day after placing the order; standard delivery takes 2 working days).

If the trial period exceeds 3 days, it will be deemed as a confirmed purchase, and the amount will be automatically charged by the system.

Note: If the customer chooses SF Express self-pickup and fails to collect the item on time, the system will consider it as signed for, and the trial period will begin.

3. Return Conditions and Procedure

Please contact Yves Rocher Customer Service within 3 days of the product trial period (including Saturdays, Sundays, and public holidays) to request a return:

• Proof of purchase (order number)
• Product photos (including packaging and usage status)

After customer service confirms that the return conditions are met, you will be provided with return instructions. The product must be sent back within the specified time.
Once the returned item passes inspection, the amount will be refunded to the original payment account within 10-14 working days (the HK$30 shipping fee is non-refundable).

Return Conditions

• If you wish to return the product, it must be sent back to the designated address within the specified time.

• Return items:

  • The trial product must have no more than 50% usage*
  • Damaged items will not be accepted
  • Original packaging and order receipt must be retained (including outer box, gifts, etc.)
  • The outer box must be marked "Try Before You Buy Return"

• Email to Customer Service:
  order@yves-rocher.hk
  Office hours: Monday to Friday (10:00 am – 7:00 pm)

• Return Address:
  Room 5, 1/F, Soundwill Industrial Centre, 610 Cha Kwo Ling Road, Yau Tong
  Receiving Hours: Monday to Friday (10:00 am – 7:00 pm)

*Customers are responsible for return shipping costs (returns sent with SF Express “cash on delivery” will be refused).

*If more than 50% of the trial product has been used, Yves Rocher reserves the right to charge the full price of the product. Yves Rocher retains the final right to determine whether the product meets the return conditions.

4. Important Notes

• If the product is a bundle or a gift set, all items in the bundle or set must be returned together, otherwise the return will not be accepted.
• This campaign cannot be used in conjunction with other offers (unless otherwise specified).
• Yves Rocher reserves the right to amend, terminate, or make the final interpretation of this campaign at any time.